Frequently Asked Questions

Your most common questions are answered here.

Wellness Together Canada

What is Wellness Together Canada?

Wellness Together Canada is a mental health and substance use website to support people across Canada and Canadians living abroad in both official languages. We provide the following resources for you at no cost:

This online service was launched in response to growing mental health and substance use concerns related to the COVID-19 pandemic.

To access all of our resources, you’ll need to create an account, which you can delete at any time. If you’re not sure you want to sign up, you can still access many tools and resources from our homepage.

Wellness Together Canada is a Health Canada funded project that is a partnership among Stepped Care Solutions, Kids Help Phone and Homewood Health – three of Canada’s leading and most innovative mental health and substance use organizations.

How can a mental wellness self-assessment help me?

A mental wellness self-assessment provides information about your mental wellness. Completing regular self-assessments allows you to keep track of your wellness, and choose a program that is right for you. If you don’t feel like you’re making progress, we recommend that you try out some of our other resources. Monitoring your wellness will help you find the path that works best for you.

The mental wellness self-assessment is appropriate for both youth and adults.

I never really knew what caused my stress. Actually seeing it and understanding the biggest triggers of my stress helped me implement change in my life.

-- University student, Memorial University of Newfoundland

How often can I track my progress?

You can track your progress by completing a mental wellness self-assessment as often as you like. You can choose to receive a notification to complete the assessment every week, 2 weeks, 4 weeks or 8 weeks.

The feedback that I’ve heard from clients is that ‘they love it.’ They are happy to report that it is nice to be able to work at their own pace and found that the material was engaging. ᓇᑯᕐᒦᒃ (Thank you).

-- Breaking Free: Wellness client

How do I sign up to track my progress?

To track your progress, you’ll just need to create an account by providing an email address and password. If you’re ready to sign up now, you can follow this link to create an account.

You can also sign up by clicking “Create an account” on the navigation bar or footer of any page, or by clicking “Start your wellness journey today” on the homepage.

How do I provide feedback?

If you would like to provide feedback or suggestions on the Wellness Together platform, please click here. Please do not include any identifying information and note that any feedback provided on this form is not monitored in real-time. If you are in crisis, or worried about harm to yourself or others in any way, we urge you to contact immediate support services.

For immediate support:

  • Youth: Text WELLNESS to 686868.
  • Adults: Text WELLNESS to 741741.
  • Call 911 if you are in immediate danger or need of urgent medical support.
  • Indigenous Peoples can also reach out to Hope for Wellness at 1-855-242-3310.

Tools and Resources

How does creating an account benefit me?

Creating an account will give you full access to all of Wellness Together Canada’s resources, and will help you manage your mental health and substance use concerns. Once you’ve created an account, you can choose to receive regular check-ins and reminders to complete the mental wellness self-assessment, as well as reports that help you monitor your progress. An account also helps you keep track of the tools you use through this website.

Having used this app for eight weeks, I think it is safe to say that I feel better about the future of my college career and the obstacles I will inevitably face as a student of higher education.

-- Welltrack client

What resources can I access without creating an account?

If you’re not ready to create an account, you can still access support directly from our homepage. We’ve made many resources available through the resource selector, which will provide you with personalized resources tailored to your preferences.

These tools come in many different formats, including self-guided e-courses, online classes & group sessions, and one-on-sessions with a professional. These tools can be used to help manage low mood, worry, substance use, coping with COVID-19, and more.

I don’t know which resources to start with. Where should I go for guidance if I don’t know where to start?

If you’re feeling unsure about where to start, you may find it helpful to try out the resource selector on our homepage. This tool will provide you with resources that are tailored to your preferences.

If you’d prefer to talk to someone, or if you have any questions about our resources, you can call 1-866-585-0445 to speak directly with a Program Navigator. A Navigator can help you find the resources and services on the website that would be most helpful for you.

I'm looking for resources related to substance use. Am I in the right place?

Yes, you’re in the right place! On the site, you can find resources designed to improve your wellness and help you regain a sense of control over alcohol or drugs. The tools available here include:

  • Free counselling for substance use and mental health support here
  • Articles, videos, and downloadable materials, such as this article by Kids Help Phone and this video by TAO
  • eCourses and apps such as this one by Breaking Free: Wellness
  • Facilitated peer groups for people questioning their relationship to substances by CAPSA
  • An alcohol use assessment, which you can access by creating an account and navigating to Togetherall from your dashboard
I'm looking for resources in my local province. Where can I find that on the site?

We understand the importance of accessing support within your region. We’re currently working on ways to connect you with resources based in your local community, and are hoping to roll out this feature in the near future.

Data and Privacy

Who has access to my personal information?

The information you provide on this site belongs to you and is kept private and confidential. Your personal information will not be sold or disclosed to third parties, as described in our Privacy Policy. This website is powered by Greenspace, a health technology platform that manages and stores health information. You can read the full privacy policy here.

Confidentiality [made me feel comfortable about] submitting personal information online.

-- Strongest Families client from British Columbia

Can I delete my account whenever I want?

Yes, at any time you can delete your Wellness Together Canada account, which will result in the deletion of your personal data.

If at any point, for any reason, you decide to stop using Wellness Together Canada's services, you are free to delete your account by emailing contact@greenspacehealth.com. When your account is deleted, we'll make sure that all electronic and hard copies of your information are securely destroyed and irreversibly deleted from our live systems within 7 days.

What is the benefit of providing more information to Wellness Together Canada?

The more information we have about you and what you’re going through, the more we’ll be able to offer you a customized wellness plan. The path to wellness is different for everybody; what works for your friend might not work for you. By sharing a little more information with us, you help us paint a fuller picture of your unique situation, so we can support you better.

[I like] being able to be anonymous, and knowing that whatever you say there’s always people that come along with supportive words.

-- Togetherall client

Do you save any other information about my visits to this website?

We use certain kinds of technical information, such as log files and cookies, to provide mental health support and make improvements to the site. We also use analytics tools to collect statistics about visitors to the website.

If you’re not comfortable with these optional cookies, you can choose to manage or disable them on this page.

If you want to learn more about what information we collect, you can read our privacy commitment here.

In Crisis?